Differentiation A story about GOOD customer service (for once…) My Dreamland Radio co-host and I do a boatload of interviews. Given that, we have…todd youngbloodJune 26, 2012
Differentiation Learning a thing or two about my own area of “expertise” Every time I begin think I really have a handle on this whole sales and…todd youngbloodOctober 9, 2011
Radio Business Talk Radio. It Sells!!! I hope this doesn’t come across as tooting my own horn too much, but it’s…todd youngbloodAugust 31, 2011
Continuous Improvement Death Of A Business Model (Yours too?) Being in the railroad business made most railroads blind to the transportation business. They missed…todd youngbloodJuly 29, 2011
Best Practices “Work with those ready to be worked with.” “Work with those ready to be worked with.” Pretty simple advice. Pretty sound too. Especially…todd youngbloodJuly 22, 2011
CRM e-Rep: Do You Know Enough To Build One? Are there gaps in your skill set? Well, of course there are. All of us…todd youngbloodMay 5, 2011
Competitive Advantage The President’s Model – Part 1 If you complete a President’s Model analysis for an important account, you’ll likely know more…todd youngbloodApril 5, 2011
LeanProcess Thinking Pull Opportunities Through Your Sales Process – Don’t Push This post is second in a series about applying "Lean" concepts in sales. Read the…todd youngbloodFebruary 15, 2011
Develop Relationships How To REALLY Alienate A Customer Screw-ups happen. Sometimes it's our own goof. Sometimes it's someone else's goof, but we're the…todd youngbloodDecember 7, 2010
Value Propositions Customer focus must be ignored at all cost! "Full Service!" "Total Solution!" "We handle everything!" "We are a customer focused company!" Virtually always,…todd youngbloodSeptember 16, 2010
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