CRM Fire the sales managers? It's something worth thinking about. I won’t claim to have a bullet-proof rationale for firing…todd youngbloodMay 21, 2012
CRM e-Rep: Do You Know Enough To Build One? Are there gaps in your skill set? Well, of course there are. All of us…todd youngbloodMay 5, 2011
Process Thinking “Si no esta en CRM no existe” YPS has a client south-O-the-border that provides a never-ending stream of insights along with new…todd youngbloodApril 18, 2011
E-Rep Have They Broken The Code? Here's the scenario: The company is a B2B distributor of printing equipment and supplies. It…todd youngbloodFebruary 19, 2011
CRM Three Things That Kill CRM (…and how to counter them) According to the best research I can find, roughly 2/3 of CRM implementations fail. How…todd youngbloodJuly 16, 2010
Best PracticesContinuous ImprovementCRM Couldn’t have said it better myself Actually, I have been saying it myself; for over ten years now - for my…todd youngbloodMarch 10, 2010
Best PracticesCRM The beatings of the sales team will continue… Sales is notorious for being the most expensive yet least accountable department in just about…todd youngbloodFebruary 23, 2010
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