Geoff Ables is Managing Partner of C5 Insight and author of the new book The LUCK Principle – Business Results at the Intersection of People & Profit. He’s a guy who has focused his career on creating great customer experiences and employee engagement. AND, he undertook the daunting task of writing it all down in an engaging, easy-to-grasp style.
Geoff uses a context of Five Timeless Principles:
- …and a bonus to the LUCK acronym – Good LUCK
I found his discussion of “Rigid Core … Flexible Edges” to particularly insightful.
The book – which is aimed primarily at Sales Leaders – is, in fact, applicable to anyone whose responsibilities include nurturing business relationships and creating great, effective teams.
Do yourself a favor…
Listen carefully, then get your own copy of the book!