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	<title>Todd Youngblood&#039;s &#34;SPE&#34; Blog &#187; Develop Relationships</title>
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	<description>Cogitations about Sales Process Engineering, Business and Continuous Improvement</description>
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		<title>Build credibility BEFORE you meet the customer</title>
		<link>http://ypsgroup.com/blog/develop-relationships/build-credibility-before-you-meet-the-customer/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=build-credibility-before-you-meet-the-customer</link>
		<comments>http://ypsgroup.com/blog/develop-relationships/build-credibility-before-you-meet-the-customer/#comments</comments>
		<pubDate>Fri, 16 Mar 2012 18:07:00 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Differentiation]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Radio]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=3266</guid>
		<description><![CDATA[As a sales rep, you know better than anybody what your customers and prospects need to know. You’ve done your research. You know their issues, challenges and objectives. You know the value they could accrue by using your stuff. They just won’t take the time to meet with you and listen! Well, maybe it’s you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A $30 Billion Opportunity&#8230;  Can I Grab A Piece Of That Action?</title>
		<link>http://ypsgroup.com/blog/develop-relationships/a-30-billion-opportunity-can-i-grab-a-piece-of-that-action/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=a-30-billion-opportunity-can-i-grab-a-piece-of-that-action</link>
		<comments>http://ypsgroup.com/blog/develop-relationships/a-30-billion-opportunity-can-i-grab-a-piece-of-that-action/#comments</comments>
		<pubDate>Mon, 08 Aug 2011 14:08:36 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Differentiation]]></category>
		<category><![CDATA[Radio]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=2855</guid>
		<description><![CDATA[My new gig as a business radio talk show host is turning out to be WAY more interesting &#8211; and potentially lucrative &#8211; than I ever expected.  I&#8217;m beginning to think I may have stumbled into a big-time powerful sales strategy.  And I think it&#8217;s one that can implemented by darn near any sales professional.
For [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Any dolt can solve an easy problem</title>
		<link>http://ypsgroup.com/blog/develop-relationships/any-dolt-can-solve-an-easy-problem/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=any-dolt-can-solve-an-easy-problem</link>
		<comments>http://ypsgroup.com/blog/develop-relationships/any-dolt-can-solve-an-easy-problem/#comments</comments>
		<pubDate>Tue, 05 Jul 2011 12:17:30 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Value]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=2792</guid>
		<description><![CDATA[Everybody knows that solving the customer’s problem is the key to making the sale. That’s most certainly true. Remember though, that huge advances in technology, communications and knowledge management have made many types of problem-solving a whole lot easier. Issues that used to occupy a senior, highly paid engineer are now handled by a rookie [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How To REALLY Alienate A Customer</title>
		<link>http://ypsgroup.com/blog/develop-relationships/how-to-really-alienate-a-customer/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-really-alienate-a-customer</link>
		<comments>http://ypsgroup.com/blog/develop-relationships/how-to-really-alienate-a-customer/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 19:56:32 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Responsibility]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=1964</guid>
		<description><![CDATA[Screw-ups happen.  Sometimes it&#8217;s our own goof.  Sometimes it&#8217;s someone else&#8217;s goof, but we&#8217;re the party responsible. Sometimes we just happen to be in the wrong place at the wrong time.   Doesn&#8217;t matter.  When the customer is upset or simply has unmet expectations, somebody has to step up and handle the situation.  Somebody has [...]]]></description>
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		<slash:comments>9</slash:comments>
		</item>
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		<title>&#8220;I Don&#8217;t Know.&#8221; &#8211; A Great Answer</title>
		<link>http://ypsgroup.com/blog/differentiation/i-dont-know-a-great-answer/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=i-dont-know-a-great-answer</link>
		<comments>http://ypsgroup.com/blog/differentiation/i-dont-know-a-great-answer/#comments</comments>
		<pubDate>Sat, 26 Jun 2010 13:28:21 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Differentiation]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[Serve]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=1262</guid>
		<description><![CDATA[Here’s my contention:  Finding yourself frequently acknowledging, “I don’t know,” is a signal that you have become a superior sales rep.
Huh?
Before you conclude I’ve finally lost it completely, allow me to note that I’m not referring to situations where the question is about your products or services.  Those answers, you need to have.  Customers will [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What type of power are you up against? (…and how can you wield your own?)</title>
		<link>http://ypsgroup.com/blog/develop-relationships/what-type-of-power-are-you-up-against-%e2%80%a6and-how-can-you-wield-your-own/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=what-type-of-power-are-you-up-against-%e2%80%a6and-how-can-you-wield-your-own</link>
		<comments>http://ypsgroup.com/blog/develop-relationships/what-type-of-power-are-you-up-against-%e2%80%a6and-how-can-you-wield-your-own/#comments</comments>
		<pubDate>Thu, 10 Jun 2010 11:40:58 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Leverage]]></category>
		<category><![CDATA[Power]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=1064</guid>
		<description><![CDATA[Perhaps it’s not politically correct to talk about the  role of power in business. We all know, however, that dealing with and  wielding power is a day-to-day reality for sales reps.
Step one is understanding the four fundamental types of power:

Position Power - derives from rank and/or  authority. The title “CEO” carries more [...]]]></description>
		<wfw:commentRss>http://ypsgroup.com/blog/develop-relationships/what-type-of-power-are-you-up-against-%e2%80%a6and-how-can-you-wield-your-own/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Be a Why-ner!</title>
		<link>http://ypsgroup.com/blog/best-practices/be-a-why-ner/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=be-a-why-ner</link>
		<comments>http://ypsgroup.com/blog/best-practices/be-a-why-ner/#comments</comments>
		<pubDate>Sat, 08 May 2010 19:18:02 +0000</pubDate>
		<dc:creator>Rick</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Learn!]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=808</guid>
		<description><![CDATA[Guest post by Rick Howe, CEO of The Knotts Company 
Be a Why-ner!
What is your best question when you are engaging a customer through your selling process and their buying process? Even though I am no longer on the front lines selling, I am still a salesman at heart and when I listen to salespeople [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>All Sales Reps Will Blog (&#8230;except for the ineffective ones)</title>
		<link>http://ypsgroup.com/blog/best-practices/all-sales-reps-will-blog-except-for-the-dumb-ones/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=all-sales-reps-will-blog-except-for-the-dumb-ones</link>
		<comments>http://ypsgroup.com/blog/best-practices/all-sales-reps-will-blog-except-for-the-dumb-ones/#comments</comments>
		<pubDate>Thu, 06 May 2010 14:32:58 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Share]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=706</guid>
		<description><![CDATA[The first draft of this post started with the recommendation that all sales reps should start a blog.  After pondering a bit on the reasons behind the recommendation though, it became clear that a prediction was more appropriate.
All sales reps will blog.
I&#8217;m not sure when the prediction will come to pass, but, with the exception [...]]]></description>
		<wfw:commentRss>http://ypsgroup.com/blog/best-practices/all-sales-reps-will-blog-except-for-the-dumb-ones/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Dunbar’s Number.  Should A Sales Rep Care?</title>
		<link>http://ypsgroup.com/blog/metrics/dunbar%e2%80%99s-number-should-a-sales-rep-care/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=dunbar%e2%80%99s-number-should-a-sales-rep-care</link>
		<comments>http://ypsgroup.com/blog/metrics/dunbar%e2%80%99s-number-should-a-sales-rep-care/#comments</comments>
		<pubDate>Tue, 27 Apr 2010 23:42:08 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Metrics]]></category>
		<category><![CDATA[Relationships]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=660</guid>
		<description><![CDATA[According to British anthropologist Robin Dunbar, 150 is the “cognitive limit to the number of individuals with whom any one person can maintain stable relationships.”  Simply put, you can’t have more than 150 friends and business associates.  Establishing that 151st contact causes a weakening of some other relationship.
Obviously, it’s not quite that cut and dried.  [...]]]></description>
		<wfw:commentRss>http://ypsgroup.com/blog/metrics/dunbar%e2%80%99s-number-should-a-sales-rep-care/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
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		<title>The 2nd Best Learning Tool There Is</title>
		<link>http://ypsgroup.com/blog/best-practices/the-2nd-best-learning-tool-there-is/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-2nd-best-learning-tool-there-is</link>
		<comments>http://ypsgroup.com/blog/best-practices/the-2nd-best-learning-tool-there-is/#comments</comments>
		<pubDate>Thu, 22 Apr 2010 17:11:34 +0000</pubDate>
		<dc:creator>Todd Youngblood</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[Develop Relationships]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[RSS]]></category>

		<guid isPermaLink="false">http://ypsgroup.com/blog/?p=615</guid>
		<description><![CDATA[Every sales rep, manager and executive must have, use, add to and delete from an RSS Reader.  It’s a truly outstanding means to feed your brain and ensure a habit of life-long learning.  In my view, it’s the 2nd best one out there.
Given their power and how long they’ve been around, I had assumed pretty [...]]]></description>
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		<slash:comments>4</slash:comments>
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