Category Archives: CRM

Three Things That Kill CRM (…and how to counter them)

July 16, 2010 – 8:44 am

Thanks for coming back! Please use the comment function below to let me know what issues are on your mind and what you’re thinking about. RSS Feed According to the best research I can find, roughly 2/3 of CRM implementations fail. How can this be? After so many years why haven’t sales leaders and CRM [...]

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By Todd Youngblood | Tagged , , , | Comments (3)

Couldn’t have said it better myself

March 10, 2010 – 12:32 pm

Actually, I have been saying it myself; for over ten years now – for my whole career really.  “It,”  in this case being this blog post.  It talks about process, it talks about metrics, it talks about best practices, it talks about CRM – daily use of CRM, it talks about sales and marketing working [...]

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By Todd Youngblood | Also posted in Best Practices, Continuous Improvement | Tagged , , | Comments (0)

The beatings of the sales team will continue…

February 23, 2010 – 7:01 pm

Sales is notorious for being the most expensive yet least accountable department in just about any organization.  It’s quite interesting to watch what happens when a sales manager increases rep accountability with a monthly territory review process. Monthly territory reviews, one rep at a time, have always been a key fixture in our Sales Process [...]

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By Todd Youngblood | Also posted in Best Practices | Tagged , , | Comments (2)