Sometimes, stating the obvious is nothing more than that; merely verbalizing what everybody in the audience already knows. Sometimes, something is obvious to the speaker/writer, but is genuinely a novel concept for the audience. Sometimes, everybody already knows, but only a few actually practice the best practice.
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“Full Service!” “Total Solution!” “We handle everything!” “We are a customer focused company!” Virtually always, statements like these are a load of hooey.
I’ll start with the moral of the story. Don’t claim to be customer focused or full service unless you are absolutely certain you fully and completely understand all the details of the customer’s [...]
(This is a guest post by my old friend and colleague, Ray Charland of Lead Dog Selling. Think as you read this piece. There’s a subtle, yet powerful message regarding the necessity of creating and growing your “e-Rep.” Please forgive his fondness for the Red Sox and Celtics…)
My sister Kathy is an avid reader. [...]
“The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.” Robert Frost
There’s something exhilarating about tackling a really big problem or pursuing a really big goal. It somehow puts so many things in a different perspective. Lucky for me, I’ve experienced the excitement quite a few times in my business career, and now I’m in the middle of another biggie in the [...]
We’ve all gotten inadvertently poked in the eye. Ouch X 10! Ain’t nothin’ quite so painful. Polite people would never, ever do such a thing to anyone. Certainly not a friend, or an acquaintance or even a total stranger. It’s just …well, so mean.
“Au contraire,” I’d like to suggest. If you’re a manager, mentor, colleague, [...]
“If you don’t like change, you’ll like irrelevance even less.” US Army General and ex-Chief of Staff Eric Shinseki
Change is relentless. There’s no stopping it. Embrace it!
A comment on one of my recent posts about forecasting really got me thinking. Here’s the comment, “Managers, grow a backbone. Hold your people accountable and stop accepting excuses.” My knee-jerk reaction was violent agreement.
Then I started thinking… How effective is Atilla The Hun style management? How did I and would I react to a [...]
Here’s my contention: Finding yourself frequently acknowledging, “I don’t know,” is a signal that you have become a superior sales rep.
Huh?
Before you conclude I’ve finally lost it completely, listen and see if you agree…
